Contact
One address, and a person on the other end of it rather than a ticket queue. We aim to reply within one business day; on paid plans that is the target we commit to in the terms.
What to include
Sales, trials and purchasing
Pricing, a walkthrough with your quality team, purchase orders and invoicing, or a pilot on one of your boards. Tell us roughly how many boards and how your failure data comes out and we can be concrete quickly.
Something is not reading correctly
Send the file that misbehaved, with anything sensitive removed. A header row and a couple of anonymised lines is usually enough to reproduce it, and it is far faster than describing the problem.
Security
Vulnerability reports, security questionnaires and data processing agreements all come to the same address — put SECURITY in the subject line and it gets looked at first. See the disclosure policy for what to expect.
Privacy
Questions about the privacy policy, a request relating to your personal data, or a signed copy of our data processing terms. Put PRIVACY in the subject line.
Send us an export format
The single most useful thing you can send is a real export from your test, AOI, repair or quality system — with board identifiers, part numbers and anything else sensitive stripped out. If we cannot already read it, we will add it, and it becomes a permanently tested part of the product rather than a one-off fix.
Before sending anything covered by an agreement, check that you are permitted to. We do not need real data to help.